Human Partner / Spin Us for Leroy Merlin Polska · 2023

VR soft-skills training that 88% of staff would recommend.

Two interactive VR training films for Leroy Merlin cashiers and customer advisors. Tested with more than 100 employees: 82% called it an effective way to learn, 88% would recommend it, and it is being rolled out for daily training in Leroy Merlin stores.

Role
Unity Developer
Team
CinematicVR · Human Partner · Spin Us
Stack
360° film · ISSVR (no-code) · HTC Vive Focus 3
360° film still of a cashier at a Leroy Merlin checkout
Still from the 360° cashier training film, shot in a Leroy Merlin store in Wrocław.

01 — THE PROBLEM

Soft skills are hard to practise on a slide.

Cashiers and customer advisors in a large-format store handle stressful, high-pressure moments every day: difficult customers, conflicts, situations that need assertiveness, and sales conversations. Human Partner and Spin Us had written interactive scenarios for Leroy Merlin and needed them turned into training people could actually step into.

02 — THE BUILD

Three decisions that made it work.

  1. 360° film still of a customer advisor on the Leroy Merlin shop floor

    Shoot on a real shop floor

    Both films were shot in 360° in a Leroy Merlin store in Wrocław, following an employee through an unusually intense day, so the training looks exactly like the job.

  2. Every choice has consequences

    Each scene offers several choices, and each decision leads to different consequences. At the end, trainees get a scored summary and practical tips for using what they learned.

  3. The ISSVR browser editor showing a branching scenario

    Built on a no-code authoring system

    The films run on ISSVR, an in-house no-code system: scenarios are built and edited in a web browser, and training is assigned and tracked in a CMS. Deployed on HTC Vive Focus 3 headsets.

03 — THE IMPACT

of trainees called VR training an effective way to learn
82%
would recommend the training to others
88%
employees in the test, now rolling out for daily store training
100+

Training takes about 30 minutes. In a separate interview, Leroy Merlin Polska reported that 45% rated VR the most effective format compared with classroom and e-learning. Sources: HTC VIVE Business case study with Human Partner; Joanna Golenia, Employee Experience Director, Leroy Merlin Polska, for Interia.pl.

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